Perfect After-sales Service System
We deeply understand the importance of after-sales service, understand the impact of after-sales service on the company, the user and the market, we have a perfect after-sales service system.
Quality Commitment
With rigorous attitude and professional technology, we promise to provide every customer with high quality standard products and services.
After-sales Service Concept
Proactive
we serve our customers from the bottom of our heart, solving problems before customers complain.
Take Responsibility
We patiently listen to customers' complaints, help to analyse and refuse to shirk responsibility.
Efficient
We focus on the rapid positioning and resolution of problems to ensure that customers get timely after-sales support.
After Sales Gallery
After-sales Service Process
The Whole Process of Service
product delivery, we will simultaneously deliver a full set of product technical documents, drawings and instructions for use, and according to customer needs to send professional and technical personnel to the scene, according to the actual situation on the site, guide the installation and on-site commissioning, to ensure that the product's indicators, performance to meet the technical requirements.
The Regular Service Process
according to the customer to use the equipment time, the annual arrangement of regular service date, the purpose is to understand the operation of the equipment, collect the operation process records, listen to customer feedback and improve the views of customers, and timely and effective solution to customer problems.
The Emergency Service Process
received emergency service requirements, the first telephone communication, preliminary analysis to confirm the cause, guidance to solve the problem or send professional after-sales service personnel to solve the problem on site.
The Difficult Problem Solving Process
for complex and difficult problems or other non-equipment causes of the problem, the development of the corresponding process, by our technical staff at a specific time (customer downtime maintenance or leave period) with the customer, analysis of the causes, solve the problem, and then develop appropriate improvement measures.
Service Plan
First, the company has a 24-hour service hotline, for customer feedback issues to be responded to within 2 hours.
Secondly, we arrange regular after-sales service time every year, so that users have no worries: we focus on the rapid positioning and resolution of the problem, to ensure that customers get timely after-sales support.
Get In Touch
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